Hello and welcome to Udiggit.com

I'm UDICSA, your Udiggit Interactive Customer Services Assistant.

Please select an FAQ from the list below for further assistance. If you're unable to find an answer to your query here, please click an email address from the contacts tab to ask for more help from one of our dedicated support specialists.

Deliveries.

Orders placed before 5.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends, bank or other public holidays). You will receive an email to the registered email address with our couriers tracking number once the order has been despatched from our warehouse.

Our couriers will deliver any time up to 5.30pm each working day. However, if you have not received your delivery by 4.00pm on the day it is due to arrive, please email customerservice@udiggit.com with your order number and account reference, so that we may chase the delvery for you in plenty of time before the cut off period.

Customer Service
customerservice@udiggit.com
For all after sales enquiries & general business matters

Dispatch
dispatch@udiggit.com
For all shipping enquiries

Webmaster
webmaster@udiggit.com
For all web enquiries and content related notifications

Q: How do I contact Udiggit?

A: An email will always be the most efficient and least complicated method of communication, as solutions can often be more clearly explained when the time is given to put the right words down in writing. You can also contact our customer service dept by phone as well if you wish. This information can be found in the Contacts Page within the website.

Q: How do I return a faulty product?

A: In the event of a technical issue or you wish to return a faulty product please email us in the first instance stating full details of fault/reason for return, name, address, date of purchase and order number. Email the department at returns@udiggit.com, outlining the problem. The returns dept will be happy to answer any of your questions by email.

Q: How do I log onto the website?

A: If you are experiencing technical difficulties logging into the website, you can contact the webmaster to assist you, please email webmaster@udiggit.com

Q: How do I file a complaint?

A: We know that absolutely nobody is perfect. So, in the unlikely event that you become unhappy with any aspect of our service, please feel free to put the details in writing, and send it to our customer services dept customerservice@udiggit.com where your matter will be dealt with and a progress report sent back to you ASAP.

Q: What do I do if my order doesn't arrive?

A: Most courier's deliver between 08.30hrs and 17.30hrs. However if your order fails to arrive by 16.00hrs please contact our Dispatch Department at dispatch@udiggit.com where a member of staff will be ready to receive your message and provide you with an update on the current situation regarding your delivery.

Q: What do I do if my consignment arrives damaged?

A: Always check every order carefully for any damaged or open packaging. If any of the boxes are damaged or appear to have been opened, sign the courier delivery sheet stating how many boxes arrived and what sort of damage there is. If you fail to sign as receiving a damaged consignment, we may not be able to replace any missing or damaged goods, as we would be unable to claim the costs back from the courier.

Q: What do I do if items are missing from the delivery?

A: You must always compare your Invoice / Delivery note with the actual goods when you receive them. If any items appear to be missing, contact our Dispatch Department dispatch@udiggit.com the same day to notify them of the situation. An investigation will be launched and a reply will be sent to you immediately to notify you of the situation.